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Customer Happiness & Enrollment Specialist

Do you want to have fun at work? Do you want to love the people that you're working with? Do you want to make a difference in people's lives and wake up knowing that the work you're doing matters?

A well known leader in the personal growth industry, Mastin Kipp, is seeking to hire a rockstar Customer Happiness & Enrollment Specialist.

Location: Asheville, NC or USA/Canada (must work on East Coast time)

APPLY HERE: http://mastinkipp.com/happiness

Job Responsibilities:

Are you looking to join a team of A Players? 

Your primary responsibility as the Customer Happiness & Enrollment Specialist is to make people happy.

You’re an empathetic, compassionate self-starter with strong writing skills and a knack for brightening others’ days. 

You are a highly-organized, internet-savvy problem solver. 

You love supporting a team and being the "glue" to support our Customers and also our Head of Enrollment. 

You can thrive in a 100% virtual environment and you love being constantly connected.

You are flexible in your mindset, but dedicated to following through and finishing the job.

Your day-to-day responsibilities will entail fielding emails from the Mastin Kipp community to provide customer support, direct them to resources, answer questions, and help solve their frustrations. 

MORE INFO:


- You will also work with the Head of Enrollment to schedule enrollment calls, review enrollment applications and communicate with our high-end clients.

-Providing e-mail support to Mastin Kipp customers and community members.

- Maintain timely client payments. 

-Ensuring to provide on-brand support based on the views and values that the Mastin Kipp team holds.

- Approaching customer questions and issues with compassion and dedication to providing the very best quality responses.

- This entails doing research before responding (if needed) and providing adequate, thoughtful emails to everyone.

- Managing customer and community-member relationships.

– Building rapport with new and existing customers

– Maintaining contacts in CRM databases.

Requirements/Qualifications —

WE’RE LOOKING FOR SOMEONE…

- With at least 2 years of professional experience.

- Who is an independent self-starter and can excel in a virtual work environment.

- With excellent and engaging writing skills; impeccable editing and proofreading skills.

- Who is smart, compassionate and empathic, who gets satisfaction in being able to help people move past their frustrations.

- Who is incredibly resourceful and has an aptitude for solving problems with little assistance.

- Who takes relationships seriously and makes it a priority in life to cultivate them.

- Who is comfortable working in a fast paced and high intensity virtual environment and who isn’t afraid to voice their opinion when collaborating with a team.

-Who is detail oriented, loves lists (especially crossing off tasks!), spreadsheets, and is extremely well-organized.

ALSO, PLEASE BE...

- Playfully competitive

- An experienced administrative and client care professional who LOVES to be in service

- Able to manage multiple tasks with competing priorities that change rapidly

- An absolute rock star professional who takes pride and ownership of your specialties/projects

- Looking for a long-term position with an awesome group

- Someone who is motivated to get a lot done in a day

- A PROVEN problem-solver who is not afraid to dig in and find the answer

- Able to have empathetic and successful coaching/counseling conversations with clients who are experiencing a variety of difficult personal circumstances

- Skilled in interpersonal relationships and emotional intelligence

- Proactive and able to work independently, as well as part of team

- Excited to learn new skills and explore new territories

- A lightning-fast learner

- Have a positive personality with a “do whatever it takes” attitude, and have a GREAT sense of humor!

- Excellent time management and organization skills

- Great follow-through skills – you like to take things all the way to completion

- Able to follow processes that increase performance/results

- Excellent written and verbal communicator

- Able to work extra hours for special projects, product launches, and live events

IDEALLY YOU HAVE EXPERIENCE WITH:

- Infusionsoft / HubSpot

- Zendesk & Intercom

- Being on an A Player Team

- Slack

- Trello

- Google Drive

Schedule — Full time.  

Must be available 9am and 6pm EST Mon-Fri and weekends as needed and have reliable access to high-speed internet, and must be able to suspend extended vacation days between late December and April during the Claim Your Power course.

APPLY HERE: http://mastinkipp.com/happiness

Employee or Contract — Employee

 

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